Reason2Buy outlines the following for returns and refunds:

• Excluded items: Gift vouchers, promotional gifts, and shipping charges are not eligible for returns, replacement, or warranties.

• Incorrect, damaged, or defective products: Customers must contact Reason2Buy immediately upon reception if a product is incorrect, damaged, or defective.

• Process: Customers can create a return request by choosing the order with the issue. A Reason2Buy associate will then connect to evaluate the issue. After evaluation, the customer packages the original product with the invoice to hand over to the return personnel.

• Refunds for bundled items: To get a full refund, all items in a bundle must be returned. If discounted bundled items are not returned, they will be considered a full-price purchase, and the refund amount will be adjusted accordingly.

• Conditions: The item must be returned unused, as used items are not accepted for return. The return must be of the original product.

• Refund processing: After evaluation, a Reason2Buy associate will connect via email or phone to get the customer's bank account details. The refund is then initiated and completed by the end of the day.

Contact and support

For general queries regarding products, orders, or services, customers can contact Reason2Buy via the following channels:

• Email: support@reason2buy.in

• Phone and WhatsApp: +91-9372559775

• Physical address: Shop No 5, Grd Floor, 190C/2, R K Building, , Achut B Kolhatkar Marg, 8, Khemraj Srikrishna Das Marg, near Hanuman Mandir, Mumbai, Maharashtra 400004